Man with Van St. John's Wood Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van St. John's Wood provides removal and related services within the United Kingdom. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings given below.

Client means the person, company or organisation requesting or paying for the services.

Company means Man with Van St. John's Wood, the service provider.

Services means any removal, collection, delivery, transportation, loading, unloading, packing, unpacking, or related services supplied by the Company.

Goods means the items and personal belongings that are the subject of the Services.

Contract means the agreement between the Client and the Company comprising these Terms and Conditions and the confirmed booking details.

2. Scope of Services

The Company provides man and van services, including residential and small business removals, collection and delivery of items, and related transport services within the United Kingdom. Services will be performed with reasonable skill and care and in accordance with these Terms and Conditions.

The Company does not provide specialist removal services unless expressly agreed in writing in advance. This includes, but is not limited to, the transport of hazardous materials, live animals, high-value artwork, or items requiring climate control or specialist lifting equipment.

3. Booking Process

All bookings are subject to availability and are only confirmed when the Company has accepted the booking request and provided confirmation to the Client. Quotations are based on the information supplied by the Client, including addresses, access details, volume of items, and required date and time.

The Client must provide accurate and complete information at the time of enquiry, including the nature and approximate quantity of the Goods, property access conditions, any parking restrictions, and any special handling requirements. The Company reserves the right to amend the quotation or cancel the booking if the information provided is found to be incomplete or inaccurate.

Quotations are normally provided on a fixed price or hourly rate basis. Where an hourly rate applies, the minimum charge will be confirmed at the time of booking. All quotations are valid for a limited period, which will be indicated to the Client, and are subject to change if the booking details are altered.

The Client is responsible for ensuring that any required parking permits or permissions are obtained in sufficient time for the job. Any delays or additional costs arising from parking issues may be chargeable to the Client.

4. Booking Amendments

If the Client wishes to amend any aspect of the booking, including date, time, addresses, or service requirements, the Client must notify the Company as soon as possible. The Company will use reasonable efforts to accommodate changes, but cannot guarantee availability.

Any additional services or increased requirements, such as extra stops, additional items, or extended waiting times, may result in an adjusted quotation or additional charges. The Company will inform the Client of any revised costs before proceeding where reasonably practicable.

5. Payments and Charges

Prices are quoted in pounds sterling. Unless otherwise agreed, payment is due on or before completion of the Services on the booked date. The Company may require a deposit or full prepayment to secure a booking, and this will be communicated to the Client at the time of booking.

Payment methods accepted will be specified by the Company and may include cashless or online payment options. The Client is responsible for ensuring that cleared funds are available when payment falls due.

Where an hourly rate applies, charging will commence from the agreed start time or upon arrival at the collection address, whichever is later, and will continue until the completion of unloading at the final destination, including any agreed waiting time. A minimum charge and rounding up to the nearest billing increment may apply as specified at the time of booking.

The Company reserves the right to charge reasonable additional fees for waiting time, delays, extra labour, additional mileage, tolls, congestion or clean air zone charges, and parking fees incurred in the performance of the Services. These will be payable by the Client in addition to the initial quotation unless expressly included.

If the Client fails to make payment when due, the Company may suspend or refuse to provide the Services, and may charge interest on overdue amounts at the statutory rate, as well as any reasonable costs incurred in recovering the debt.

6. Cancellations and Rescheduling

The Client may cancel or reschedule a booking by giving notice to the Company. Cancellation and rescheduling policies are as set out below, unless otherwise specified in writing at the time of booking.

If cancellation is received more than 48 hours before the scheduled start time, any deposit paid may be refundable or transferable at the Company’s discretion, subject to reasonable administrative deductions.

If cancellation is received within 48 hours but more than 24 hours of the scheduled start time, the Company reserves the right to retain part or all of any deposit paid or to charge a cancellation fee up to a reasonable proportion of the quoted price.

If cancellation is received within 24 hours of the scheduled start time, or if the Client is not present or not ready when the team arrives, the Company may charge up to the full quoted amount.

Rescheduling is subject to availability. Where a booking is rescheduled at short notice, the Company may apply similar fees to those for cancellations, particularly where costs have already been incurred.

7. Client Responsibilities

The Client is responsible for ensuring that the Goods are properly packed and protected unless packing services have been expressly agreed with the Company. Fragile or delicate items should be clearly labelled and adequately wrapped.

The Client must ensure that all Goods are ready for loading at the agreed time, that access to the property is clear and safe, and that any necessary arrangements for parking and entry have been made.

The Client must be present, or represented by an authorised person, at the collection and delivery addresses to oversee the loading and unloading and to check that all Goods are correctly collected and delivered. The Company shall not be responsible for items left behind, misdirected, or not identified by the Client.

The Client warrants that they are the owner of the Goods or have the authority of the owner to enter into the Contract and to arrange for their removal.

8. Excluded Items

Unless expressly agreed in writing, the Company will not transport any of the following.

Hazardous or dangerous goods, including explosives, flammable or corrosive substances, gas cylinders, paints or solvents.

Illegal items or substances.

Cash, bonds, securities, precious metals, or high-value jewellery.

Perishable goods that require refrigeration or special environmental conditions.

Animals, plants requiring special care, or living organisms.

If any such items are included without the Company’s knowledge, the Company shall not be liable for any loss, damage or deterioration in relation to those items, and the Client shall indemnify the Company for any resulting loss, damage, or legal consequences.

9. Limitation of Liability

The Company will exercise reasonable skill and care in handling and transporting the Goods. However, the Company’s liability is subject to the limitations set out in this clause.

The Company shall not be liable for loss or damage arising from circumstances outside its reasonable control, including but not limited to acts of nature, adverse weather, traffic congestion, road closures, accidents, delays caused by third parties, or restrictions imposed by authorities.

The Company shall not be liable for any loss or damage arising from faulty or insufficient packing by the Client, normal wear and tear, inherent defects, or the nature of the Goods, including fragile or delicate items not packed to a reasonable standard.

Liability for loss of or damage to Goods, where established as due to the Company’s negligence or breach of duty, shall be limited to a reasonable cost of repair or replacement, taking account of age, condition and value, subject to an overall cap to be notified to the Client or, if no specific cap is notified, to a reasonable market value.

The Company shall not be liable for any indirect or consequential loss, including loss of profit, loss of business, loss of opportunity, or emotional distress arising from delay, loss or damage, except where such loss was reasonably foreseeable and directly caused by the Company’s negligence.

Nothing in these Terms and Conditions shall exclude or limit the Company’s liability for death or personal injury caused by its negligence, for fraud, or for any other liability that cannot lawfully be excluded under UK law.

10. Time Limits for Claims

The Client must inspect the Goods promptly upon delivery. Any visible loss or damage must be reported to the Company as soon as reasonably practicable and in any event within a short, reasonable period after completion of the Services.

For claims in respect of non-delivery, loss or damage not apparent at the time of delivery, the Client must notify the Company as soon as the issue becomes apparent and within a reasonable timescale. The Company may decline to consider claims made after an extended delay where it has been prejudiced by the late notification.

The Client must provide any relevant information and evidence reasonably requested by the Company in order to investigate a claim.

11. Delays and Arrival Times

The Company will use reasonable efforts to arrive at the agreed start time. However, arrival times are estimates only and may be affected by traffic, weather, earlier jobs, or other circumstances beyond the Company’s control.

The Company shall not be liable for delay or failure to perform the Services where such delay or failure is due to events outside its reasonable control. In the event of significant delay, the Company will inform the Client where possible and agree an alternative arrangement or rescheduled time.

12. Waste and Disposal Regulations

The Company operates in accordance with applicable UK waste and environmental regulations. The Services do not automatically include disposal or waste removal unless this has been specifically agreed in advance.

The Client must not present items for removal that constitute controlled, hazardous or prohibited waste, unless the Company has expressly agreed to handle such materials in compliance with relevant regulations. The Company reserves the right to refuse to load or transport any items it reasonably believes to be unsafe, illegal, or in breach of waste disposal laws.

Where the Company agrees to remove items for disposal, such items will be taken to appropriate facilities in line with applicable legislation. Additional charges may apply for disposal services and for items that require special handling.

13. Access, Property Damage and Parking

The Client is responsible for ensuring safe and reasonable access to premises. If access is restricted, involves unusual risks, or requires additional manpower or equipment, the Company may adjust charges accordingly or decline to proceed where safety is compromised.

The Company will take reasonable care to avoid damage to property and premises. However, the Company shall not be liable for damage to driveways, paths, internal walls, floors, fixtures or fittings that arises from normal movement of Goods where the risk of such damage is increased by limited access, inadequate protection, or the nature or size of the Goods in relation to the premises.

The Client is responsible for parking arrangements and for complying with local regulations. Any fines or penalties incurred as a result of inaccurate information or instructions provided by the Client may be recoverable from the Client.

14. Insurance

The Company maintains appropriate insurance cover as required for its operations. This may include public liability and motor insurance. The Client remains responsible for maintaining any separate insurance for the full value of the Goods and is advised to check that their own cover is adequate for removals and transport.

15. Data Protection and Privacy

The Company will collect and process personal information about the Client for the purposes of managing bookings, providing the Services, handling payments, and, where applicable, addressing queries or claims. Personal information will be handled in accordance with applicable UK data protection law.

The Company will not sell or disclose personal data to third parties except where necessary to perform the Services, comply with legal obligations, or where the Client has given consent.

16. Complaints

If the Client is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that it can be investigated and, where appropriate, resolved. The Client should provide all relevant details to assist the Company in understanding and addressing the complaint.

17. Variation of Terms

The Company may amend these Terms and Conditions from time to time. The version in force at the time of the Client’s booking will apply to that booking. Continued use of the Services after notification of updated terms may be treated as acceptance of the amended terms for future bookings.

18. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services, provided that this does not limit any mandatory rights the Client may have under consumer protection laws in the part of the United Kingdom where they reside.

19. Severability

If any provision of these Terms and Conditions is held by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed severed from the remaining terms, which shall continue in full force and effect.

20. Entire Agreement

These Terms and Conditions, together with the confirmed booking details and any written variations agreed between the parties, constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior discussions, correspondence or understandings.

By placing a booking with Man with Van St. John's Wood, the Client confirms that they have read, understood and agree to be bound by these Terms and Conditions.



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Transit Van 1 Man 2 Men
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What Our Customers Say

Excellent on Google
4.9 (72)
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We used ManwithVanStJohnsWood several times during our home move process. The team were polite, hardworking, and respectful, which we truly appreciated during a stressful period. Would thoroughly recommend--no hesitation to book again.

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We've had two good experiences with Man and Van Company St Johns Wood for removals--they're reliable and always courteous. With one more move ahead, we'll be booking them again.

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Top-notch service: professional, prompt, communicative, and very helpful. I've used them twice and strongly recommend them.

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Brilliant movers! Man and Van Removals St Johns Wood handled my move perfectly. They were punctual, communicated well, and protected all my belongings. Highly recommend!

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Absolutely wonderful move with Man and Van Removals St Johns Wood. The process was seamless, and our possessions arrived overnight as promised. The crew was supremely professional and efficient. Highly recommend them!

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Needed help quickly and got it! Great service from friendly staff who arrived as promised. Would recommend.

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Your crew continually showcases reliability, attention to detail, and a great attitude. Always punctual and informative. I couldn't be more satisfied with your team!

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St Johns Wood Man with Van made our relocation seamless. The team was extremely helpful, friendly, and took apart our furniture without any issues.

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ManwithVanStJohnsWood demonstrated excellent timekeeping, professionalism, and kindness. Their helpfulness set them apart--I'll definitely choose them again.

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Such a friendly, professional, and warm environment. The experience was handled with care and I'm incredibly pleased.

Contact us


Company name: Man with Van St. John’s Wood
Opening Hours: Monday to Sunday, 07:00-00:00
Street address: 132a Boundary Road
Postal code: NW8 0RH
City: London
Country: United Kingdom
Latitude: 51.5374240 Longitude: -0.1855120
E-mail: [email protected]
Web:
Description: The best man with van removals in St. John’s Wood, NW8. We offer fast and efficient relocations that are easily accessible by everyone. Call !