Terms and Conditions for Man With Van St Johnswood Services

These Terms and Conditions set out the basis on which Man With Van St Johnswood provides removal, transport, loading, unloading, and related service arrangements for domestic and commercial customers. By making a booking, the customer agrees to be bound by these terms. Please read them carefully before confirming any service. These terms are intended to be clear and practical, while protecting both the customer and the service provider.

In these terms, references to “we,” “us,” or “our” mean the provider of the man with van St Johnswood service, and references to “you” or “the customer” mean the person, business, or organisation booking the service. The agreement applies whether the service is arranged for a single item, a partial load, a full van move, or a pre-agreed specialist transport task. These terms apply to the booking from the moment it is confirmed and continue until completion of the service and settlement of all amounts due.

Nothing in these Terms and Conditions affects your statutory rights as a consumer where applicable under UK law. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. We reserve the right to update or amend these terms from time to time, and the version in force at the time of booking will apply to that booking unless otherwise agreed in writing.

1. Booking Process

A booking with Man With Van St Johnswood is considered provisional until we have confirmed the service details. When you request a service, you must provide accurate information about the collection and delivery addresses, the number and type of items, access conditions, parking restrictions, stairs or lifts, and any special handling requirements. The quote or estimate we provide will be based on the information supplied by you and may change if the actual job differs materially from the original description.

We may request photographs, item lists, dimensions, or other relevant information to assess the likely time, vehicle size, labour requirements, and any risks involved. If the service involves fragile, heavy, awkward, valuable, or unusually large items, you must tell us before the booking is confirmed. Failure to disclose such information may result in additional charges, refusal to carry the item, or cancellation of the booking at our discretion.

Booking confirmation may be provided in writing, including by email or other electronic message. A booking becomes binding only when we confirm acceptance, the agreed date or time window, and any deposit or payment requirements. You are responsible for checking that all booking details are correct once confirmation has been issued. If you notice any error, you must notify us promptly so we can review whether any amendment is possible.

2. Service Scope and Customer Responsibilities

Our service may include loading, unloading, transport, and basic handling of agreed items, but it does not automatically include packing, dismantling, reassembly, or specialist installation unless expressly agreed in advance. The exact scope of work will be limited to what is stated in the booking confirmation. Any extra task requested on the day may be accepted or declined depending on time, safety, and resource availability, and may incur additional fees.

You must ensure that goods are properly packed, secured, and ready for safe transport unless we have agreed to provide packing assistance. You are also responsible for ensuring that items can be moved through access points without structural damage and that any necessary permits, parking permissions, or building access arrangements are in place. If access is restricted, delayed, or unsafe, we may charge waiting time, redirection time, or an abortive visit fee where appropriate.

You must not ask us to transport items that are illegal, hazardous, contaminated, or otherwise prohibited by law or by our safety procedures. This includes, without limitation, explosives, flammable liquids, asbestos, unsealed chemicals, and items that could present a risk to vehicle occupants or the public. We reserve the right to inspect items reasonably necessary for safety and refuse any load that we consider unsafe, unlawful, or unsuitable for carriage.

3. Payments, Pricing, and Additional Charges

Unless otherwise agreed, prices for the man with van St Johnswood service are based on factors such as time, vehicle use, labour, distance, access, and the nature of the items being moved. Quotations may be fixed or estimated. A fixed quote applies only to the exact work described, while an estimate may vary if actual circumstances require more time or resources. We will seek to explain any material variation where reasonably possible.

Payment terms will be confirmed at the time of booking. We may require a deposit or pre-authorisation to secure the date and time. The balance is normally due on completion of the job unless otherwise agreed. We accept payment by the methods stated in the booking confirmation, and all sums must be paid in full without set-off or deduction unless required by law. If payment is declined, delayed, or not received, we may suspend future services or take steps to recover the debt.

Additional charges may apply for waiting time, congestion, parking charges, tolls, storage, failed access, additional labour, stair carries, long carries, out-of-hours work, or changes requested by you after confirmation. If the job is extended beyond the original booking period, charges may be calculated by reference to the time spent or another fair basis communicated to you. Any items left behind, returned, or redelivered as part of a revised arrangement may also incur extra costs.

4. Cancellations, Rescheduling, and No-Show Rules

You may request cancellation or rescheduling of a booking, but it must be done as early as possible. Cancellation terms may vary depending on whether a deposit has been paid, the size of the job, and whether we have already reserved staff, a vehicle, or related resources. If you cancel with insufficient notice, we may retain the deposit or charge a cancellation fee to cover wasted time and administrative costs.

If you wish to reschedule, we will try to accommodate your preferred alternative date, subject to availability. Any previously agreed price may need to be reviewed if the service date changes materially or if the revised booking involves different circumstances. We are not responsible for any losses arising from your change of plans, including costs incurred with third parties, unless the law requires otherwise.

If you are not present at the agreed collection or delivery time, or if access is not available, we may treat this as a failed attendance and apply a reasonable charge. Where we are delayed by events outside our control, we will endeavour to keep you informed and agree a revised attendance time. However, we are not liable for knock-on losses caused by delays that are not due to our breach of duty.

5. Liability, Damage, and Insurance

We will use reasonable skill and care in performing the service. Nothing in these terms limits or excludes liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded. Subject to that, our liability is limited as described below and only to the extent permitted by UK law.

We are not responsible for damage arising from pre-existing defects, poor packing, unsuitable packaging, hidden structural weakness, or items that are inherently fragile or improperly secured. Likewise, we are not liable for damage caused by you failing to disclose relevant information about access, item condition, or handling requirements. If a claim for damage is made, you must notify us as soon as reasonably practicable and provide evidence of the alleged loss, including photographs and a description of the circumstances.

Where we are found legally responsible for direct loss or damage to your goods, our liability will normally be limited to the lower of the repair cost, replacement value of the affected item, or the amount covered by our applicable insurance, unless a different limitation is required by law. We are not liable for indirect, special, or consequential losses, including loss of profit, loss of opportunity, or business interruption. You remain responsible for arranging insurance cover where the value or nature of the goods makes this appropriate.

6. Waste Regulations and Disposal Rules

Man With Van St Johnswood may, if agreed in advance, assist with the removal and lawful disposal of unwanted items. Any waste-handling service is subject to applicable UK waste legislation, environmental rules, and duty-of-care requirements. We will only remove waste where it is lawful and safe to do so, and only if the nature of the waste has been disclosed before collection. We may require details of the waste type to ensure correct handling and lawful disposal.

You must not present hazardous, clinical, electrical, chemical, or contaminated waste for removal unless we have expressly agreed and are legally able to handle it. If waste is accepted, you remain responsible for ensuring it has been accurately described. Any misdescription may result in refusal to collect, additional charges, or reporting to the relevant authority where necessary. We may also decline any load that appears to contain prohibited materials or waste requiring specialist treatment.

Where waste removal is included, we reserve the right to determine the appropriate disposal route, recycling stream, or transfer facility, subject to law. Documentation may be kept as part of our compliance records. You agree to cooperate with any request for information needed to satisfy legal obligations connected with waste transfer, carrier duties, or environmental compliance. Any attempt to use the service to dispose of regulated waste unlawfully will be treated as a serious breach of contract.

7. Delays, Force Majeure, and Operational Limits

We will make reasonable efforts to attend on time and complete the service within the agreed period, but timings are approximate unless expressly guaranteed in writing. We are not responsible for delays caused by traffic, road closures, weather, vehicle breakdown, accidents, industrial action, public emergencies, or other events outside our reasonable control. In such cases, we may rearrange the booking or, where appropriate, terminate the service without liability for indirect loss.

We may suspend or refuse performance if, in our opinion, continuing would create an unsafe, unlawful, or unreasonable risk to people, property, or our vehicle. This includes circumstances where access is blocked, items are heavier than described, the premises are unsafe, or behaviour by any person involved makes it impractical to continue. Any decision made on safety grounds will be final for the purpose of the immediate job, although we will act reasonably and proportionately.

If a booking is delayed or interrupted due to your actions or omissions, including failure to prepare the items or property, we may charge for idle time and any additional attendance required. We will not be liable for any loss caused by events that are beyond our control, provided we have taken reasonable steps to reduce the impact where possible. Nothing in this clause affects your rights where delay amounts to a breach that cannot lawfully be excluded.

8. Complaints, Notices, and Data Use

If you are dissatisfied with any aspect of the man with van St Johnswood service, you should notify us as soon as possible so the matter can be reviewed. Any complaint about missing items, damage, or service quality should include sufficient detail to allow an investigation. We may ask for photographs, invoices, or other supporting information. We aim to handle concerns fairly and promptly, but any informal discussion does not waive our legal rights or obligations.

Notices relating to the booking, including cancellation requests, amendment requests, and claims, should be made through the communication method used for the booking unless otherwise agreed. We may keep records of quotations, correspondence, item descriptions, and service notes for administrative, legal, and compliance purposes. Any personal data provided by you will be handled in accordance with applicable data protection law and used only for legitimate business purposes connected with the service.

We may assign or subcontract part of the service where necessary, provided this does not materially reduce the standard of performance promised under the booking. You may not assign your rights or obligations under these terms without our written consent. These terms form the entire agreement between the parties in relation to the relevant booking and supersede prior discussions or representations, except where expressly preserved in writing.

9. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them are governed by the laws of England and Wales. If you are a consumer, you may also benefit from mandatory protections under consumer law that apply in your place of residence within the UK, where relevant. Any dispute that cannot be resolved amicably will be subject to the exclusive jurisdiction of the courts of England and Wales, unless another forum is required by applicable law.

If any provision of these terms is held to be unlawful, void, or unenforceable, that provision shall be deemed severed and shall not affect the validity and enforceability of the remaining provisions. No failure or delay by us in exercising any right under these terms shall operate as a waiver of that right. Any waiver must be expressly stated and in writing.

By booking a service with Man With Van St Johnswood, you confirm that you have read, understood, and agreed to these Terms and Conditions. They are designed to create a fair, lawful, and transparent framework for services, while ensuring that both parties understand their responsibilities. If the service is booked on behalf of another person or business, you warrant that you have authority to accept these terms on their behalf.